Tag: managerial skills

That Time Bill Gates Answered a Tech Support Call … and Crushed It

“Hello, this is Microsoft Product Support, William speaking. How can I help you?” That’s exactly what he said and it’s kind of a famous story in Microsoft lore. It’s worth retelling if, like me, you haven’t heard it. In 1989 Microsoft wasn’t the monolith that it is today, but it was still a huge company […]

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How Do Real Leaders Earn Trust?

Most companies are saying the right things when it comes to trust but my company’s assessments and research findings confirm that what they say is not translating to results. Even those companies that have statements like “respect individuals,” “our people are our point of difference,” or “value our and all people” as part of their […]

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